Frequently Asked Questions
Everything you need to know about shopping with Mudi.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
What is your return policy?
Mudi offers a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, Mudi ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are your products covered by a warranty?
All Mudi products come with a 12-month manufacturer warranty covering any defects in materials or workmanship under normal use.